SpinsHouse Terms and Conditions

Welcome to SpinsHouse. These Terms and Conditions govern your use of our website and services. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms. At SpinsHouse, we operate our platform under an eGaming License issued by The Autonomous Island of Anjouan, Union of Comoros. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Our Company and Licensing

Our casino is registered as a company in the Republic of Cyprus, with our principal place of business at Elpidas 8, Pyrgos, 4534, Limassol, Cyprus. All gambling services offered through our platform are provided by our parent company, registered at Hamchako, Mutsamudu, The Autonomous Island of Anjouan, Union of Comoros. We hold an eGaming License from this jurisdiction, which governs the legal framework under which we operate. We at SpinsHouse are committed to conducting our business fairly and transparently within the scope of our license.

Eligibility and Account Registration

You must be at least 18 years of age, or the legal age of majority in your jurisdiction, to register an account with us. When you create an account at Spins House, we require accurate and complete personal information. Our team may request verification documents at any time to confirm your identity, and you agree to provide such documents promptly. We reserve the right to suspend or close any account where false information has been provided.

• You must provide a valid, working email address and accurate personal details
• You may hold only one account with us at any time
• We may request photographic ID, proof of address, and payment verification documents
• You must not register if you reside in one of our Restricted Territories

Restricted Territories

Our services are not available to residents of certain countries, including but not limited to North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, Cote d'Ivoire, Liberia, Libya, Bulgaria, Malta, Sudan, Syria, the USA and its Overseas Territories, Aruba, Curacao, French Polynesia, Lithuania, New Caledonia, the United Kingdom, Greece, and Cyprus, among others listed in our full Restricted Territories policy. We block access from these territories using technological means, and any funds deposited from a Restricted Territory will be forfeited. We do not permit the use of VPNs or similar tools to circumvent these restrictions.

Deposits and Withdrawals

Our accepted currencies include AUD, EUR, and CAD. The minimum deposit qualifying for reload promotions at SpinsHouse is 20 AUD, while the minimum withdrawal amount is 100 EUR per request. We accept Visa, Mastercard, Interac, credit/debit and reloadable prepaid cards, and bank transfer for deposits. Withdrawals are processed to the same method used for deposit, on a first in, first out basis. Where a deposit method does not support payouts, such as Ukash or paysafecard, we will process payments by wire transfer instead.

Our maximum withdrawal limit is 5,000 EUR per rolling 30-day period, with any excess returned to your balance. We also cap maximum daily casino winnings at 100,000 EUR per 24-hour period (00:00–23:59 GMT). Each deposit must be wagered in full at least once (x1) before we approve any withdrawal request.

Bonus Terms

At Spins House, we offer a Welcome Package across your first three deposits, totaling 1200% up to AU$2,000 plus 180 Free Spins. This bonus carries a wagering requirement of x33, and bonus funds may only be used on slots. The bonus must be used within 7 days of receipt, and the maximum bet permitted while a bonus is active is 30% of your smallest deposit or bonus in play. We at SpinsHouse also offer a range of other promotions, including our Daily Reload Bonus, Weekend Special, Monday Boost, and Tuesday Mania.

• Wagering contribution: slots and most games 100%; table games and video poker 10%
• Bonuses will not be credited if your balance exceeds 1 EUR at the time of deposit
• No Deposit Bonus: maximum cashout capped at 50 EUR
• Cashback Bonus: maximum withdrawal is x10 of the cashback credited

Our Assurance (Insurance) Bonus carries a wagering requirement of x1, with a maximum withdrawal of x3 of the bonus amount. We calculate maximum withdrawal limits based on your total deposits in play: for deposits of 200 EUR or less, the cap is x10 of the smallest source in play, while above 200 EUR the cap becomes x20 of the smallest deposit.

Verification and Pending Time

Before processing any withdrawal, we may request documents including photographic ID, a utility bill no older than 6 months, and proof of ownership of your deposit and withdrawal accounts. These documents must be sent to finance@spinshouse.com within 5 business days, or your withdrawal request may be declined and returned to your balance. In some cases, we may also require phone verification or notarised documents. Once all documents are verified, we process withdrawal requests within 5 business days, with bank transfers taking a further 5 business days to complete.

Our Loyalty Program

Our Shop with Coins loyalty program rewards you for logging in, participating in tournaments, and making deposits. Coins earned can be exchanged for Free Spins, bonuses, cash rewards, and Crab Tickets. Our Login Rewards Calendar offers up to 30 reward days per calendar month, running in repeating 3-day cycles, and requires a deposit within the previous 3 days to remain eligible. Unclaimed rewards and progress reset at 00:00 GMT on the 1st of each month.

We also offer Comp Points, which carry a maximum withdrawal of x10 the redeemed amount, capped at 1,000 EUR. Our VIP Program levels determine the availability and range of rewards accessible through the Shop.

Dormant Accounts

If your account remains inactive with no bets placed for 180 days, we will deduct 10% of your remaining balance per month until your balance falls to 10 EUR or less. We recommend logging in regularly to avoid this deduction.

Customer Support

We provide customer support through live chat and email, available 24/7 in English, German, Spanish, French, Italian, and Polish. We do not currently offer phone support. Any complaints submitted to us will be resolved within 90 days, with escalation to our compliance department where necessary. For withdrawal-related documentation, please contact us at finance@spinshouse.com.

Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time without prior notice. Continued use of our services after any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of any updates we make.

Responsible Gaming

We are committed to promoting responsible gaming. You may set voluntary deposit limits on your account, which will affect your maximum withdrawal cap accordingly (x5 of the limit set). We encourage all players to gamble responsibly and to contact our support team if they require assistance managing their play.