SpinsHouse Privacy Policy

At SpinsHouse Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we at SpinsHouse Casino collect, use, store, and safeguard your information when you access our platform at spinzhouse.com. By registering an account, you agree that we may process your data in accordance with the terms set out below.

Information We Collect

Here at SpinsHouse, we collect several categories of information in order to provide our services, verify your identity, and comply with our regulatory obligations. We gather this data directly from you and through your interaction with our platform.

• We collect registration details such as your name, date of birth, address, email address, and phone number
• We record your payment and transaction information, including deposit and withdrawal methods
• We track your gaming activity, including bets placed, games played, and bonus usage, to improve our services
• We store technical data such as your IP address, device type, browser information, and login timestamps
• We may collect copies of identification documents, proof of address, and payment verification documents as part of our KYC procedures

How We Use Your Information

Our SpinsHouse platform uses the information we collect for a range of legitimate business purposes. We process your data to operate our casino responsibly and to meet our licensing obligations under our eGaming License issued by the Autonomous Island of Anjouan, Union of Comoros.

• We use your data to create and manage your account
• We process your information to verify your identity before approving withdrawals
• We use your details to communicate important updates, promotions, and account notifications
• We analyze your activity to personalize bonuses such as our Daily Reload Bonus and Weekend Special offers
• We rely on your data to detect fraud, prevent money laundering, and maintain the security of our services

Verification and Compliance

Because SpinsHouse Casino is not a no-account casino, we require KYC verification before processing withdrawals. We may request a photographic ID, a utility bill no older than six months, and proof of ownership of your deposit and withdrawal accounts. Documents must be provided within five business days, and we may decline a withdrawal request if verification is not completed in time. In some cases, we may also request notarised documents or conduct phone verification before releasing funds.

Cookies and Tracking Technologies

We at SpinsHouse use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how our site is used. Our VeliPlay-style personalization tools and analytics providers help us understand player behavior so we can refine our game offering, including slots, live games, and table games. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, our SpinsHouse Casino operations require us to share information with select partners in order to run our services effectively.

• We share data with payment processors to complete deposits and withdrawals via Visa, Mastercard, Interac, and bank transfer
• We share information with our game providers, including BetSoft, Booongo, Playson, and other studios, to facilitate gameplay
• We disclose data to regulatory authorities when required by our licensing obligations
• We may share information with fraud prevention and identity verification services
• We may disclose data to legal authorities if compelled by law

Data Retention

Our SpinsHouse Casino systems retain your personal data for as long as your account remains active and for a reasonable period afterward to meet legal, financial, and regulatory requirements. If your account becomes dormant, meaning no bets have been placed for 180 days, we may apply a monthly maintenance deduction of 10% of your remaining balance until it falls to 10 EUR or less, as outlined in our terms.

Data Security

We at SpinsHouse Casino implement technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We restrict access to sensitive data to authorized personnel only and require secure verification before releasing account details or processing withdrawal requests.

International Data Transfers

Our SpinsHouse platform operates through a parent company registered in the Union of Comoros, and your data may be processed or stored in jurisdictions outside your country of residence. By using our services, you consent to the transfer of your information to these locations, where we maintain appropriate safeguards to protect your data.

Restricted Territories

We do not offer our services to residents of restricted territories, including but not limited to North Korea, Iran, the United States, the United Kingdom, Cyprus, Malta, and other listed jurisdictions. If you access our platform from a restricted territory, any deposited funds may be forfeited, and we reserve the right to block access using technological means. VPN use to circumvent these restrictions is not permitted.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honor these rights wherever applicable to our operations.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You may object to certain types of processing, such as marketing communications
• You may withdraw consent for optional data processing at any time

To exercise these rights, you can contact our support team through live chat, available 24/7, or by emailing finance@spinshouse.com for document and withdrawal-related inquiries.

Marketing Communications

We may use your contact details to send you information about our Welcome bonus, Login Rewards Calendar, tournaments, and other promotions available through our Shop with Coins loyalty program. You can opt out of marketing communications at any time by adjusting your account preferences or contacting our support team.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal information from anyone under the legal gambling age in their jurisdiction. If we discover that an account has been created by a minor, we will close the account and remove the associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. We encourage you to review this page periodically. Continued use of our platform after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use, or protect your personal data, please reach out to our support team via live chat, available around the clock, or by email at finance@spinshouse.com. We are here to address your concerns and ensure your experience with us remains secure and transparent.